PRIVACY POLICY

Version No. 2
This document was last updated on July 02, 2021.

PLEASE READ THIS PRIVACY POLICY. BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND FULLY AGREE TO ALL THE TERMS OF THIS POLICY. YOU MAY NOT USE THE SERVICE IF YOU DO NOT AGREE TO THE TERMS OF THIS POLICY.


General provisions
This Privacy policy (the "Policy") applies to any information that Smart Glocal Services Limited (the "Company," "we," "our") may receive from you (the "User," "you," "your") in the course of using the Company’s software and services, collectively referred to as the "Service."

The relationship related to the collection, storage, processing, and protection of information provided by Users is governed by this Policy and the laws of Hong Kong.

We constantly strive to improve our Service by providing you with new features and capabilities, so we may make changes to this Policy from time to time. If we make changes, we will notify you in any way we can. At the same time, we recommend that you periodically check the date of the last update of this Policy, indicated at the its top, and, if it is updated, get acquainted with the new version of the Policy.


Purpose of information processing
The Company collects and processes information about you in order to properly fulfill its obligations in providing the Service, as well as to provide you with the opportunity to use personalized features of the Service.


Types of information collected
When you use the Service, we collect and process the following information:

Personal information. This is information that identifies a specific person. When you use the Service, we may ask you to provide us with certain information about yourself that will help us identify you among our Users and properly provide you with services. This may include information that you provide to us when registering or using the Service, information that you provide when communicating with us (for example, when contacting support), or information that we may receive from other Users. This information may include your name, address, date and place of birth, identification document details, email address, mobile phone number, your photo, and other registration information, financial information such as your bank card number or account details, and any other information that you may provide to us on your own or upon our request.

Cookie-file. These are small pieces of information stored by your browser on your device at the request of the Service. These files do not contain personal information and are used for:
• identifying you when you visit our service and when you navigate through it;
• determining your status when logging in to the Service;
• storing information about your preferences and personalize the service for you;
• protecting our Users ' accounts, including preventing fraudulent use of their credentials and to protect the Service as a whole;
• analysis of the use and effectiveness of our Service;
• saving your preferences regarding the use of cookies in a more general way.

Information about your device. Using the Service, our servers automatically record certain information about your device. This information may include information such as the web request, date and time of the request, IP address, your registration information, browser type, operating system type and version, time zone setting, device and model information, unique device ID (such as IMEI number, MAC address, mobile phone number), mobile network information, and so on.

Information about your location. We use GPS technology and your IP address to determine your location while using the service. We do this to prevent fraud (for example, when your location and device type differ from the one you normally use).

Information about you from third-party services. If you provide your account information from third-party services (Facebook, Google, etc.), we may receive data about you from these services. By entering your account information in third-party services, you give us your consent to receive data about you from these services and use them in accordance with the terms of this Policy.

Impersonal information. This is information that does not identify you as a specific person. This information may include information such as the unified resource index (url) of the website that you visited before and after visiting our Service, information received about you from search engines, web beacons, etc. This information itself does not identify you as a specific person, although it may be unique and/or contain information that you may consider personal.


Ways to get information
We receive information about you as you use our service. We can get information about you in the following ways:
• you have provided us with information about yourself when using our Service;
• we have received information about you from third parties that provide services to you or us;
• we received information about you from government agencies, financial institutions, or related service providers (processing companies, etc.);
• we received information about you by analyzing our relationships and how you use our Service;
• we received Information about you from the technologies that you use to interact with us;
• we received Information about you from open sources (social networks, search queries, etc.);
• we received information about you from other users of our service.


Ways to use information
We may use the information we have about you to provide you with the Service, improve the Service and analyze its use, and conduct marketing and advertising campaigns. We may also use the information we have to resolve problems with the Service, resolve conflicts and disputes, perform administrative tasks, contact you, ensure compliance with our policies and applicable laws, and cooperate with law enforcement agencies.

For the Service to function properly, we may share information about you with payment method providers with whom we have agreements. Before such transfer, we undertake ensuring that the chosen payment method provider processes the information received from us with the same care that we provide for our Users.

For the proper functioning of the Service, we may transfer your data to our partners outside of Hong Kong (cross-border data transfer). By using our Services, you give us explicit and unambiguous consent To the transfer, processing, and storage of your data outside of Hong Kong.

We may disclose the information we hold about you to third parties when such disclosure is necessary to comply with our obligations under Hong Kong law, protect your legitimate interests, or the interests of our other Users or third parties in administrative, judicial, or criminal proceedings.


Storing of information
We record, organize, accumulate, store, refine (update, change), and extract information about you using databases located in Hong Kong.

All information collected about you will be stored for as long as necessary to achieve the purpose for which it was collected, or to comply with legal and regulatory requirements.


Information security
We will take all reasonable precautions to protect your information. We use technical, contractual, administrative, and physical security measures to protect the information we hold. Security measures, such as restricted access and use of passwords and encryption, have been taken to protect your information from loss or theft, as well as from unauthorized access, disclosure, copying, use, or alteration.

All information we hold about you is stored on our secure servers in accordance with our data protection policy. In order to provide the highest quality services and due to the technical features of performing certain functions of the Service, some information, such as email, may be stored on our servers in an open data warehouse, but using the same security standards that we use for secure servers.

Please note that data transmission over the Internet or via email is not completely secure. We cannot guarantee That you will be protected from interception, misappropriation, misuse, or alteration, or that your information will not be disclosed as a result of illegal actions of third parties. We cannot guarantee the security of your information at the time it is transmitted. You should not send confidential information unless your email is encrypted or your browser indicates that access to our Service is secure.


Your legal right
In this section, we have summarized your rights under the applicable laws of Hong Kong. We do not claim that this list is exclusive or complete. You should read the relevant laws and regulations yourself to fully understand your rights.

The right to access. You have the right to confirm whether or not we process your data. Upon your request, we will provide you with a list of your personal data that we have. The first copy will be provided free of charge, but additional copies may incur a reasonable fee. You can access your personal data through the service.

Right to rectification. You have the Right to correct any inaccuracies in the data about you and, taking into account the purposes of processing, to fill in any incomplete data about you.

The right to deletion. You have the right to delete your data without undue delay and no later than one month after receiving your valid request. We may continue to process your data in order to establish, enforce, or defend legal claims.

The right to restrict processing. you have the right to restrict the processing of your personal data in the following cases: you dispute the accuracy of personal data; the processing is illegal, but you are against deletion; we no longer need your data for the purposes of our processing, but you need personal data to create, execute, or defend legal claims; and you objected to the processing pending verification of this objection.

Right to object to processing. You have the right to object to our processing of your data on grounds related to your specific situation. If you make such an objection, we will stop processing your information, except in cases where the continued processing of your information is necessary to establish, exercise, or protect the rights and legitimate interests of third parties.

The right to complain to the Supervisory authority. If you believe that the processing of your information violates applicable laws, you have the right to file a complaint with the Supervisory authority responsible for data protection.

Right to withdraw consent. If the legal basis for our processing of your personal information is only consent, you have the right to withdraw this consent at any time. Revoking consent to the processing of your data does not affect the legality of our processing of your data until such time as we receive such revocation.


Contact us
If you have any suggestions, feedback, questions or complaints, you can send a corresponding email to our technical support via the Service.


Company information
Smart Glocal Services Limited
Registration number: 2 952 290
Address: Unit A, 11/F, Arthur Commercial Building, 33 Arthur Street, Yau Ma Tei, Kowloon, Hong Kong SAR